Service Hours?

Customer Service Hours
Our Customer Service Representatives are available to assist you from the hours of (Monday-Friday 10 AM To 6 PM ET) (Saturday 10 AM To 3 PM ET) (Sunday- Close) But as always we are here to anwaser all your e-mails. Just send us a e-mail and we will get right back to you with in 24hr.

Checking My Order Status?

Go to the Log-in and you will see all your info. things like: My Details, My Wishlist, Logout and My Order History. Select My Order History to see the status of your.

What Is My Favorites?

My Favorites is simply a convenient place to store items you find interesting but don’t want to purchase just yet. Once you sign up for a account, You can start using your My Favorites. Learn more about WMy Favorites.

Should I Sign Up For An Account?

Having an account opens a wealth of opportunities on the site. It lets you access your order History and more. With an account, you can start receiving exclusive offers for discounts, sales, and other promotions. Sign up for your account here.

Type Of Credit Cards?

PayPal We are 100% Verified Member of PayPal

We use PayPal because it is secure and accepts payment from many credit cards. The complete transaction is handled by the PayPal secure server system. PayPal is responsible for handling the credit card and other payment details. If you have not purchased anything through PayPal before, you will be able to register with PayPal , or you may purchase by credit card without registering. This payment will show up on your statement as
(TUST Inc.)

Effective Date of Privacy Policy: April 2010

We Share Your Concerns About Safeguarding Personal Information

TheUltimateSexToy fully understands the need to protect your personal information while online and has developed this policy as a means to provide you with the utmost privacy possible. This Privacy Policy (referred to later as “Policy”) describes our practices regarding the collection and use of information throughout our website, located at www.theultimatesextoy.com (referred to later as the “Site”). By using the Site or obtaining any product or service through this Site, you agree the limited collection and use of information as outlined in this Policy. If you do not agree to this Policy, please do not use the Site. We may from time to time update this Policy to reflect changing technology and other factors. We will notify you of changes to the Policy by posting the updated Policy on this page. We ask that you bookmark and periodically review this page to ensure that you remain familiar with the most current version of the Policy. You can determine when this Policy was last revised by checking the “Effective Date of Current Policy” legend at the top of the Policy.

Non-personally identifiable information.

TheUltimateSexToy.com uses non-personally identifiable information, such as your IP address and the pages that you visit on our Site, to help diagnose problems with our servers and to administer our Site and improve Site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and Site usage trends. This information aids us in merchandising and in developing the design and layout of the Site. We also might share aggregated statistical data and other non-personally identifiable information with our current and potential business partners, and with our service providers to help them provide similar services.

Personally identifiable information

TheUltimateSexToy.com uses personally identifiable information collected from you to complete transactions initiated by you, particularly the sale and delivery of products and services. Your personally identifiable information is also used to get in touch with you when necessary regarding questions about any order you might place. We may also use personally identifiable information to contact you to make sure you are satisfied with our goods and services or to find out how we can serve you better. Your decision to participate in any survey or questionnaire about this is completely voluntary. Further, we may use personally identifiable information to conduct in-depth marketing research regarding our customers and potential customers. Financial information (credit card numbers, credit card expiration dates, billing address, and so forth) is used solely to bill you for products and services and we make every effort to keep your information secure from theft or fraud. You may, from time to time, receive information from us regarding new features, new products and services and special offers we think you’ll find valuable. Also, while we won’t share your email address with other companies.

Service Providers

We work with third parties who provide services, including but not limited to website hosting, order processing and fulfillment, credit card clearance, e-commerce affiliation, data analysis, emailing and other services of an administrative nature. Personally identifiable information, including financial information, is shared with such third parties for the purpose of providing such services and is limited to the intended purpose only. Further, we may use selected reputable third parties for marketing, targeting and analysis purposes. Some of these third parties may be given access to some, or all, of the information that you provide to us and may use cookies or other tracking technologies in connection with providing their services. To the extent that we provide your personally identifiable information to such third parties, we restrict their ability to use such information for their own marketing purposes to the best of our abilities; however, we cannot be responsible for the privacy policies or practices of such third parties. We do not disclose an individual customer’s personally identifiable information to third parties for third-party direct marketing purposes. We do not ask you for personally identifiable information as part of a survey. We use the collected survey data on an aggregated basis to better understand the needs of all of our customers. TheUltimateSexToy.com may send to you periodic announcements regarding status updates, service changes concerning the Site and other administrative matters. Subject to applicable law, we reserve the right to release information concerning any Site visitor where such visitor is believed to be in violation of his or her obligations to us, is partaking (or is suspected of partaking) in any illegal activity, in response to civil subpoenas and discovery requests, to protect the interests of TheUltimateSexToy.com, our customers or others, and as otherwise permitted or required by law as regards to these special cases. Emails from TheUltimateSexToy.com or its business partners, and the Site itself, may contain links to other Internet websites, including sites that may or may not be owned or operated by TheUltimateSexToy.com Unless otherwise explicitly stated, we are not responsible for the privacy practices or the content of such websites, including such sites’ use of any information (such as IP number, browser type or operating system) collected when email recipients or Site visitors click through links to those sites.

Effective Date of  Terms Of Conditions: April 2010

Of Legal Age

When buying any and all item or items from this website, you must agree to all terms and conditions of sale and you are a consenting adult of 18 years, or 21 years in places in which 18 years is not the legal age of majority before you can checkout and buy from The Ultimate Sex Toy.

Disclaimer

The items offered for sale on and through this web site are sold as novelties and collector’s items. The Ultimate Sex Toy
makes no warrantee, expressed or implied, as to the fitness of any product to perform any task. The buyer assumes all risk of use on any of our products. Safety is the user’s responsibility.

Out Of Stock And Back Orders

Although we try our best to have all items in our catalog in stock at all times, occasionally we encounter situations where a third party cannot supply us with a particular product or materials as soon as we would like them to. In such situations, we will ship all available items to you upon receipt of your order and then we ship the back-ordered item or items as soon as possible. In the event you order an item is not in stock we will notify you by email.

18 U.S.C. Section 2257 Compliance Notice.

Material in compliance with the record keeping requirements of 18 U.S.C. 2257 and/or 2257A Custodian of records.
This website is intended solely for viewing and purchasing by an adult audience. If you are under 18 years old (21 years old in some states) We ask you to leave this website now.

Return Policy
When returning your package/s please include:

• The packing slip
• A note telling us what the problem was
• A note stating whether you would like a refund or an exchange for another item.

Refunds/Exchange for malfunctioned items

• All items must be returned within 7 days of receipt for refund, exchange or credit.
• Items returned without original packaging will NOT be refunded.
• Shipping charges will be refunded after we have received and verified the condition of the product for malfunction items.
• Credit card refunds will appear on your statement within 1-2 billing cycles or, in the case of online banking, should appear in your account within 10 business days.

Returning Sex Toys

• We cannot accept packages that are opened or show evident signs of use or tampering.
• Oils and lubricants may not be exchanged
• In order to receive an exchange item, please send the item back to the address shown on the return label and include a letter stating what was found wrong with the item.
• We are not responsible for shipping charges for exchange items sent back to our warehouse.
• Items returned for malfunction exchange will be shipped out via USPS at no extra charge to the customer.

What’s the return policy?

If you become dissatisfied with an item for any reason whatsoever during the first 7 days of ownership, then you can return the item to us for a replacement, an alternate selection or a full refund. All returns must go through the RMA process.

Is This Site Secure?

All order’s are done with Paypal, So no information will be seen from our site. Paypal Online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

Will my personal information be sold to anyone?

We value your privacy and will not sell your personal information to other companies. There are times, however, when we might share some of your information with shipping, credit-card processing and other third-party companies to improve customer service and satisfaction.

How Orders Are Packaged?

All orders are packaged discreetly in unmarked envelopes or boxes with only our address on the mailing label.

When Will My Order Ship?

All orders and tracking numbers will be sent by Paypal or us, you will get an e-mail with your tracking number within 2-3 days. We use either UPS or USPS to ship your orders. Orders over 2lbs ship UPS and orders under 2lbs ship USPS. Your shipping charges are based on the value of your order so you always will know what your shipping expenses are.

How To Measure Yourself ?

Size Overview

How to measure yourself
Use a flexible measuring tape or string and a ruler to measure your body.

A. Measure your Chest/Bust
Take this measurement around the fullest part of you chest/bust
take this measurement under your arms.

B. Measure your Waist
Take this measurement around your waist – keep the measuring
tape or string a bit loose.

C. Measure your  Lower Waist
Take this measurement around the fullest part of your hips/Lower Waist
take this measurement at the top of your leg.

D. Measure your Inseam
Take this measurement from a pair of pants that fit you by laying them flat and
measuring the distance between the crotch and leg opening – most pants/denim have only on inseam length.